Repairs and Warranty

Flow Systems own, operate and maintain the pressure sewerage equipment on your property, along with the Recycled Water Network.

Flow is not responsible for the sanitary drain to the Wastewater Collection Tank, or the extension of the house power cable between your power box and the control panel.

Operating and servicing the Recyled Water Network is included in the sewerage service charge paid by you the property owner to Flow Systems. The exceptions to this will be if you have:

  • Discharged something into the Wastewater Collection Tank that you have been advised not to
  • Damaged or interfered with the Wastewater Collection Tank or its controls
  • Damaged or interfered with the Flow infrastructure
  • Damaged or interfered with the property discharge line or property boundary kit assembly
  • Sealed off or covered the venting to the Wastewater Collection Tank

Pump operation is dependent on wastewater production from the home. During peak times typically the pump will start more frequently between 5 and 10 times daily in an average property with a run time of 1 to 3 minutes per cycle.

The pump station is very quiet, the pump is located 1 metre underground at the bottom of the pump station or wet well, substantially reducing noise. Due to the frequency of the pump run time, wastewater is not held very long inside the pump well, before it is pumped away, reducing odours. The pump station is vented through the property drain and pump station lid which helps dissipate the build up of odours inside the pump chamber.

The wastewater collection tank is fitted with tamper proof bolts to control access into the pump chamber area. The control panels are also fitted with either padlocks or internal locks.

When our pipes become blocked, it is almost always the result of prohibited items being placed down the sewer, or tree roots. A blockage can result in sewage backing up and overflowing from the pipe openings into a bathroom, laundry or toilet, and sometimes into public areas. This is called a sewage overflow.

In centralised systems sewage blockages can result in overflows into beaches, parks and waterways. Flow Systems reduces the likelihood of sewage overflows through its pressure sewer system which does not allow stormwater of other water supplies to infiltrate the system and cause blockages. Our system has small pipes (100-225 mm) that are close to the surface. This has many advantages in allowing an affordable, sustainable and accessible recycled water system to be built in almost any location. It is important plants and shrubs are not planted close to the Water system, as it is most at risk from tree root invasion.

You should always contact Flow Systems in the first instance on 1300 803 803.

If you arrange for a licensed plumber to attend your property prior to contacting us, they will determine if the blockage is within our network pipes or your own property pipes. If there is a blockage in our pipes, the plumber will contact us or ask you to contact us. We will then send one of our registered plumbers to undertake necessary work.

Some species are not suitable for planting near sewer pipes, their roots can infiltrate and eventually destroy pipes, causing inconvenience and costly repairs. Roots anchor and support trees, but they also are looking for moisture and nutrients for continued growth. It’s best to seek advice from a landscape designer before planting trees near your recycled water system.

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